phone conferencing providers: Improving Communications During ...

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Conference calls enable individuals to meet and discuss with others from anywhere in the world. For multinational corporations in particular, international conferencing is a valuable tool used to connect with employees, partners, and customers across international borders.

While today's technology has made international communications much easier and more convenient, cultural and linguistic differences can present a difficult barrier to overcome. Differences in accents, idioms, speech, terminology, abbreviations, etc., all contribute to the confusion among different groups. This difficulty is compounded during international conferencing because of the loss of visual cues.

The net effect is that of two English speakers talking past each other. Depending on the circumstances, the repercussions can be devastating. Businessmen can't agree on a deal even if they want the same thing, or they can find themselves agreeing to different contract terms and conditions.

Here are a few things to remember when participating in conference calls with multi-cultural and multi-lingual participants to help avoid misunderstandings.

Be sensitive and respectful. Don't make fun of another's efforts to speak in your language or be condescending.

Be aware of the causes of miscommunication. Idiomatic expressions or colloquialisms common to one culture can mean very different things in another. During international conferencing sessions, being aware of cultural differences can help participants avoid potentially damaging expressions or references.

Remember to pause. Many native English speakers make the mistake of speaking too fast, assuming that the other party can keep up with the dialogue. This is a wrong assumption to make when speaking with a non-native speaker. Pause after completing a thought in order for the listener to ask questions or digest the meaning in his mind. At times, let the listener rephrase a given statement in order to ensure that the thought is understood.

Provide a discussion outline prior to arranging an international conferencing session. An outline can help session participants better prepare for the conference, and keep the discussions within topic. If the conferencing service allows screen sharing, take advantage of the technology and use visuals to supplement discussion points or to illustrate particularly difficult concepts.

Keep the language simple. Don't expect that insider terms will be understood. Slang, jargons, and acronyms should be avoided.

Enunciate clearly and properly. While English has emerged as the international language of business, regional differences in pronunciation and diction can prevent effective communication.

Use examples. Bullet points cannot convey a deep or thoughtful message. Explain the thought with stories or experiences that the audience can relate to.

By keeping these tips, international conferencing sessions can be a more productive experience for personal and business users.

Resource Box:

Founded in 2001, Free Conferencing Corporation is an industry pioneer and leading provider of collaborative communication solutions serving small to large-sized businesses, communities and organizations around the world. More than one million registered users already depend on Free Conferencing Corporation's conference call services for reliable, cost-effective and easy-to-use audio conferencing. Free Conferencing Corporation's all-digital network is built on proprietary media servers and uses both PSTN (public switched telephone network) and advanced VoIP-based services to deliver unparalleled, high-quality international conferencing services at the best pricing models available. For more information, please call 877-482-5838 or visit FreeConferenceCall.com.

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Source: http://phoneconferencingproviders.blogspot.com/2012/10/improving-communications-during.html

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